Careers with Abhinav Immigration

Key Responsibilities

• Reports to the Team Leader - Process.
• Be an active member of back office responsible for processing client files and requests;
• Individually responsible to ensure smooth processing of assigned clients and their files; Oversee the completion of all relevant visas and immigration documents and ensures that they are received within the time limit set by the Canadian government.
• Communicate with the other branches as well and handle their cases and clients also and ensure their file to be dispatched as per the commitment they made to the clients.
• Taking new sign ups from the Sales Managers and perform all related duties including but not limited to:
• Explaining the forms and document checklist;
• Educational credential/skills assessment processes, as the case may be;
• Helping the clients in completing forms and guiding them on related queries, including on documentation;
• Take full responsibility of assigned clients and ensure their satisfaction;
• Making on-time entries in Zoho and recording them in Excel;
• Keep the clients updated as regards processing of his file;
• Ensuring an on-time revert and interaction at all times with the clients;
• Regular follow-ups with the clients through calls and e-mail.
• Handling queries of Clients over the phone as regards forms and their documents.